Cancellation and Refund Policy

Every booking is tied to the cancellation, amendment, rescheduling, no-show, and refund rules of the relevant supplier. Those rules can differ by airline, hotel, room type, bus operator, package component, or visa service partner, even when products look similar on the website.

Some fares or rates are fully refundable, some are partially refundable, and some may be non-refundable apart from taxes or mandatory charges that law requires to be returned.

If self-service cancellation is available, you should use the booking flow or the channel provided with your reservation. If a booking requires manual intervention, supplier approval, or documentation review, the request may need to be handled through customer support or back-office processing.

A cancellation request is treated as complete only when it is accepted in the applicable supplier system or otherwise confirmed by the relevant fulfilment partner.

Refund amounts may be reduced by supplier cancellation fees, fare-rule penalties, non-refundable taxes or service components where applicable, payment charges that are expressly non-refundable, and any promotional benefit or coupon value that the booking depended on.

Where a booking is partly used, involves missed sectors, split services, or bundled discounts, the refundable amount can differ materially from the unused headline price shown at booking time.

Once the supplier or payment partner releases the refundable amount, Pravashi will ordinarily send the refund back through the original payment instrument or another legally permitted channel. Final credit timing depends on the supplier, banking rails, card networks, payment processors, and the customer's bank.

Where a supplier issues a credit shell, airline credit, voucher, or package credit instead of cash, the supplier's conditions for use, expiry, and transferability will apply.

If an airline disrupts a flight, the passenger may be entitled to alternate arrangements, accommodation, meals, compensation, or refund depending on the timing and nature of the disruption and the law or regulatory framework that applies.

For Indian aviation bookings, Ministry of Civil Aviation and DGCA guidance may affect cancellation and refund outcomes, but any website-side facilitation by Pravashi does not override the airline's direct obligations or the regulator's framework.

Visa issuance is determined by the relevant embassy, consulate, or authorised processing authority. Unless a product specifically promises otherwise in writing, visa fees, documentation charges, courier charges, and ancillary service charges may be non-refundable once processing has started.

A visa rejection does not automatically create a refund right for linked flights, hotels, or packages unless the underlying supplier or booking product specifically includes that benefit.